Refund, return & shipping policy

Refund & Return Policy

Return

According to European law, you are entitled to the right of withdrawal for 14 days. The period starts to run from the moment that the (entire) order has been received by you.

The product must be returned in its original packaging and without traces of use. In the case of traces of use, the product will not be returned.

If you want to return an item, we kindly ask you to include a covering note clearly stating your name and order number, this will speed up the processing of your return.

The item to be returned must be in Spoon Moment's possession within 14 days. Our address:

Spoon Moment / Deli United BV
Waterway 60
2031 EJ Haarlem
The Netherlands

To ask? Call 023 532 44 18 or email us at info@spoonmoment.com

Shipping costs are for your own account, you are responsible for ensuring that the package is delivered to the correct address and that the products arrive undamaged.

If you revoke the agreement within 14 days and the package is back in our possession within 14 days, you will receive the purchase price of the product in question within 5 working days. Costs for this return shipment are the responsibility of the customer .

We will pay you back using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case, no fees will be charged for this refund. Please note: in case of credit card payment, a return booking is often only visible on your credit card statement at the end of the month/term.

Shipping Policy

Shipping Policy:

Your order will be shipped within 1 business day after receipt of your payment. If an item is not in stock, you will be notified immediately. Your package will be delivered by PostNL. You will receive an email with the tracking number, so you can track your package at any time. If a package cannot be delivered to a customer, PostNL will leave a message for the customer. The customer can then pick up the package at a nearby post office within 2 weeks.

Postage costs:

Shipping costs will be added to your order at checkout. The freight costs depend on the destination and the weight of the order. Your order will be shipped for free from €20.00 (In the Netherlands & Belgium)

Your country is not available for delivery?

Send us an email at info@spoonmoment.com and we will see if we can also make your country available.

We wish you a lot of shopping pleasure at the Spoon Moment Webshop.

Last update: November 01, 2022